Client Agreement

1. Purpose

NurseMe connects clients with qualified licensed nurses to provide the services offered through the platform.

This Agreement describes the care relationship between you and NurseMe, your responsibilities as a client, and the terms under which services are provided.

2. Services

NurseMe provides only the services published on the platform.

The services you receive depend on the booking you select and the clinical judgment of the assigned nurse.

NurseMe is responsible for the administration and clinical supervision of the services provided to you, as required by applicable law.

Assigned nurses remain responsible for exercising independent professional clinical judgment within their lawful scope of practice.

Services are provided only within the lawful scope of practice of the assigned nurse and may be declined, modified, or discontinued when necessary for legal, clinical, or safety reasons.

3. Informed Consent

Before services begin, NurseMe will provide sufficient information for you to make an informed decision regarding your care.

You may ask questions at any time before or during services.

You may refuse any service or withdraw your consent at any time. Refusing services may limit NurseMe's ability to safely provide some or all requested care.

4. Scheduling and Care Delivery

Booking requests are subject to nurse availability.

NurseMe will make reasonable efforts to provide services as scheduled but does not guarantee availability until a booking is confirmed. Even after confirmation, services may be modified, delayed, reassigned, or discontinued when necessary for clinical, safety, staffing, or regulatory reasons.

When reasonably necessary, NurseMe may assign another qualified nurse to fulfill a confirmed booking.

Each confirmed booking, or group of bookings confirmed together, is a finite episode of services limited to the services, dates, and times shown in the booking. Unless NurseMe expressly agrees in writing to provide ongoing services, the episode ends automatically after the final scheduled service is completed. Additional services require a new confirmed booking.

If NurseMe determines that services cannot be provided safely or lawfully, NurseMe may cancel or discontinue services.

A booking cannot be rescheduled within 2 days of the booked date.

If an emergency affects your ability to attend, or your assigned nurse's ability to safely support, a scheduled booking, you may request an emergency reschedule, and we reserve the right to grant or deny the request. Denied requests remain subject to NurseMe's standard cancellation policy.

5. Client Responsibilities

You agree to:

• Provide complete and accurate information relevant to your care.
• Notify NurseMe of material changes affecting your care or scheduled services.
• Provide a reasonably safe environment for services.
• Treat NurseMe personnel respectfully.
• Follow reasonable instructions necessary for safe care.
• Call 911, not NurseMe, during a medical emergency.

6. Charges and Payment

The charges for each booking are presented before checkout.

By confirming a booking, you agree to pay the amount shown at checkout.

Payment is collected before services begin.

NurseMe currently provides private-pay services only. NurseMe does not bill health insurance, Medicare, Medicaid, or other third-party payers for services provided.

Clients may independently seek reimbursement from an insurance provider or other payer if permitted by their plan. NurseMe does not guarantee reimbursement and is not responsible for submitting claims or obtaining payment from third-party payers.

7. Cancellations and Refunds

If no nurse is ever assigned to your booking, or if your assigned nurse cancels and no replacement is available, you'll receive a full refund.

If an emergency reschedule request is approved, rescheduling is at no additional charge. If denied, the cancellation table above applies.

Approved refunds are returned to your original payment method and may take a few business days to appear, depending on your bank.

8. Privacy and Records

NurseMe collects, uses, and protects your information as described in our Privacy Policy.

Records are maintained in accordance with applicable law and NurseMe's record-retention policies.

9. Advance Directives

You have the right to create and provide NurseMe with any valid advance directive or other legally recognized healthcare directive applicable to your care.

NurseMe will honor valid directives you provide to the extent required by applicable law and within the scope of services we provide.

10. Acknowledgements

By accepting this Agreement, you acknowledge that:

• You are at least 18 years old.
• You are booking services for yourself.
• You have the legal capacity to consent to your care.
• You have received the information necessary to provide informed consent.
• You have received the Client Rights notice.
• You have received information about NurseMe's complaint procedure.
• You have received information about reporting suspected abuse, neglect, or exploitation.
• You have received information about advance directives.
• If applicable, you have received the rights required under Texas Health and Safety Code Chapter 102.
• You agree to the Terms of Service.
• You have had an opportunity to ask questions before accepting this Agreement.
• You understand that NurseMe is not an emergency service and that emergencies require calling 911.
• You understand that nurses provide services only within their lawful scope of practice, exercising independent professional clinical judgment.
• You consent to sign this Agreement electronically.

This Agreement becomes effective when you electronically accept it.